3 Amazing words to deal with anything in the business

There are three wonderful words which are very very useful especially in dealing with the customers in the business.


Can three words help us to deal with the customers? Can it be? Is it true? Yes!

Well, but won't it mean to disrespect the value to the customer to just reply with three words? Not really!

Are they really helpful? Truly they are!

Will these words spoil our relationship or enhance the relationship with the customers? It will really enhance the relationship with the customer though!

So, moving on, in this blog I will guide you about the 3 only words which not only increase your communication with the customer but also it will increase your value and relation with him.

This blog is not only for the people in the business line, but also for the people who are or not interested in business. Because business attitude also help in normal live, in normal way of living akin, appreciating co-workers, politely dealing with people, showing a bit of humanity and running the brain.

Moreover, knowledge does not cost anything as it is priceless!

Breaking the suspense mode, lets begin.

Those 3 crunchy words are: I don't know!

Just this much? How can we deal with people with "I don't know?" It will mean that we are disrespecting them straight away, won't it?

No, not at all!

Beginning with the elaboration, what does I don't know mean?

It simply, basically and clearly means that you don't know about what the customer is asking to you.

Here it goes like this; Why this product is priced above the level of which others are? 

Now your turn to reply; Well, I don't know. Why do you think that people buy this high priced product the most?


Another one; Why are you charging so much for the consultancy?

Your turn; Well, I don't know! Why do you think that people pay me so much money in just one sitting?


Another one; You are taking such a long time to consult a single group of people, is there anything new in it?

Well, I don't know! Why don't you come join us and see if anything new is there?


Now, are you observing that how each and every question is quickly replied with the question only? This is the trick which I wanted to share. This is how you deal.

If the customer want to buy something you need to know exactly about the demand of the customer. Right? So, how to do that? Just in the way we put on the question through the question. Akin;

How can you treat each and every employee with utter respect?

Well, I don't know! What do you think is the reason behind it?


Here, you don't actually know what the customer wants to know. Either it could be that he wants to know more about the company or my principles to act upon or the behaviour of the employees. There are so many either's. And, to clarify them we'll put another question to them.

What is the reason behind asking the question to the customer? Simply, to know more about what is really in demand by him(the customer).

Have you heard of 80/20 rule? Well, very nice to the people who know it and for the others here it goes.

It says that "80% of the work is done by 20% of manpower"

"80% of the answer comes by 20% of the question."

 Image result for 80/20 rule
We are making the 80/20 rule to enact in this particular way. By just having the conversation of 20% we are getting the reply of 80%.

Not only the principle is enacted upon but the conversation is also increasing. You are getting to know the point of view of the customer that what he actually thinks of the company. Moreover, what he actually demands for.

How can we comply to the demands of the customer if we our self don't know what he demands for? Right?

This is the unique way to enhance your conversation. Big brands akin, Zara, Prada, etc., are very popular why? They use such tactics to interact with the customer. They know they want to know more about customer's opinion.

And, 70% of the customers are there who will be confused with your question and will not reply. And, to that of 30% will.

Then, how do you think we will improve our conversation with that of 70%?

See, to the viewpoint of the conversation, the customer will be able to reply if he is asking some sensible question to the question which you directly put on his face. He will be having the reply in the case so.

And, if the customer himself don't know what to reply that means that he just don't know what he himself want to know and that is what 70% of the people will do.

You should make out more of the customers viewpoint while having conversation. You know, somewhere your calmness in also reflected when you decently give a reply to the customer. Because "I don't know" will be in a decent manner and when you'll keep your interaction with a bit of patience to answer the question with the question and here your calmness will be showered.

 Image result for customers shopping

Just do 20% of the work and get 80% of the result. Just ask 20% of the question and get 80% of the answer. 

This was it! I wanted to share this tactic which I recently learnt to provide help to you people because I like helping people with this stuff.

Apply, these little tactics to shoot your business towards the sky. I'll be sharing more of it in another while. These obidient questions does not wander you image in front of the public nor does they harm anyone. The thing they does is to get more and more output on the basis of demand of the person on the other side.

This is how big brands and industries build the claification and reputation on the bigger scale. And, here is what the emotional intelligence plays a role. Emotional intelligence is simply about knowing more about what the other person feels and thinks off. I'll present a blog on emotional intelligenece too, really soon. Till now if you want to know more about it click on the link attached in the bottom.



Hope the information was valuable and you enjoyed reading. I promise you that, if you keep on supporting me like this, I'll keep on posting the blogs loaded with information and you'll see at it like investing your time to gain something.

If any queries arise in your mind please do let me know in the very comment box. 

I'll quickly reply to your concern.

Share it with your loved ones!

Thank you:)





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